REFUND AND CANCELLATION POLICIES - MFC Offroad

REFUND AND CANCELLATION POLICIES

In-Stock/Off The Shelf Products:  
- Returns will be accepted up to 1 week after delivery date on unused products. 
- Installed or used products will not be eligible for return. No exceptions. 
- A 10% restocking fee will be applied for ANY cancellation. 
- A 20% restocking fee will be applied for any orders shipped and returned back to MFC Offroad in full. This includes all product packaging.
- A 50% restocking fee will be applied for returns that are returned incomplete of all components found with that product(s).
- Customer is responsible for return shipping.
- Depending on workload and return condition of products, it can take up to one calendar month to receive the funds back to your payment source.

Affirm Orders:  
- If you placed your order using Affirm at checkout and a cancellation is requested prior to the item being shipped, 90% of the total charge is eligible to be refunded. This is due to Affirm taking their percentage for facilitating the financing of the product. Affirm does not return this fee to us if an order is canceled. They keep the fee no matter what.
- If you placed your order using Affirm at checkout, and you requested a refund after it’s been shipped and within the return eligibility window, 90% of the original total charge is eligible to be refunded less the applicable 20% restocking fee. This is due to Affirm taking their percentage for facilitating the financing of the product. Affirm does not return this fee to us if an order is canceled. They keep the fee no matter what.

Warranty Claims:  
- Warranties will be accepted for up to 1 year on electrical and lifetime for all non-electrical parts. Wear items do not carry a warranty.
- Customers are responsible for all shipping charges relative to replacement products. This includes shipping the product back to MFC Offroad and the cost from MFC Offroad to the customer with the new replacement part.

Electrical Products:
- All electrical products that have been opened and/or installed cannot be returned. If the item is defective, only a replacement will be honored.
- Electrical products must be in original, un-opened condition.

Custom and Made-To-Order Products: 
- Built to order and custom products cannot be returned or canceled after placing order.

Products subject to this policy include: All Dobinsons suspension related products including MFC+ 3" Lift Kits, Beadlock & Sim-U Lock Wheels, Hybrid Bumper, Pre-Runner Bumper, Utili-Rack Roof Rack, all custom orders.  

Refund Requests Due to Shipping Delays:
- Raw material shortages are causing delays to many orders. We are doing the best we can to work with our suppliers in order to get both your "pick and pack" items and your made-to-order products fabricated and shipped as quickly as possible. We will not be issuing refunds because orders are delayed due to material shortages. 


CHARGEBACKS AND DISPUTES

Cases Opened Due to Shipping/Material Delay:
- If a chargeback or dispute is opened due to not receiving a product, during which, it is still within the advertised timeframe for MFC Offroad to ship the product, the customer will be 100% responsible for covering any-and-all fees incurred in the course of reaching a case resolution.
          
Example: Customer purchases product X. During checkout, the customer declines expedited processing and agrees to the MFC Offroad shipping, terms and conditions policy where it states current lead times to expect MFC Offroad to ship their product. Customer opens a chargeback X business days after ordering stating the reason is due to not receiving any shipping information or the product. If the advertised shipping window is still open, and the customer is prematurely falsifying a chargeback after their acknowledgment and agreement to the MFC Offroad shipping policy, which is agreed to at checkout and emailed to the customer as a reminder 72 hours after purchase, they will be responsible for the fees associated with the case due to their negligence.