Shipping & return




 Policy

I placed my order. What happens now? 

If you included the correct email address during checkout, a confirmation email will be sent to you to be able to track the progress of your order. 


I received an email showing a label was created. Now what happens?

We create a label for an order prior to it being boxed. This gives our fulfillment team the ability to take that information to the shipping department and process it further. Once boxed up, it is set in the carrier pickup queue. 


How long does it take for an average order to ship?

On average, once an order is placed, it can take between three and five business days for processing to occur. Processing will make the label and then send the order to fulfillment. From there, it will be boxed up and then handled by our carriers. However, due to current workload and order volume, orders are taking up to an average of 2-3 weeks to ship. We ask if you have yet to receive any updates after the third week, to reach out to us to ensure we are handling your order as fast as humanly possible. Reaching out by phone is the best source of communication.


What carriers do you use?

For 95% of our product line we ship with USPS. The larger items will ship either UPS or FedEx or via LTL if purchasing our bumpers. Please note that all UPS and FedEx packages are picked up once a week with our carrier plan and this occurs every Wednesday. All large package pricing is based for the lower 48 domestic locations. If you are located out of this area and want to order a larger item ( Pre-runner bumper, Dobinson's suspension or MFC+ kit) please inquire on the contact us page. If not, we will send a digital invoice for the remaining balance of shipping.


My item has shown that a label has been created and that it is still waiting for pickup. It is beyond the time window you mentioned above. What is going on?

Rest assured we have your order ready for processing and packaging. Our workloads only allow us to process on average 20 orders per day without it affecting the daily routines of product manufacturing, paperwork, phone calls and emails. Please give us a call so we can make sure if there is a necessary rush for your order we can attend to it.


Holidays & Sale Events

During sale events and Holidays, please be aware processing can be delayed due to the volume of orders we receive. Wait times during peak sale events usually take 2 weeks for order processing. Peak sale events are Memorial Day, Labor Day and Black Friday / Cyber Monday.


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RETURN PROCESS


In order for a return to be accepted please email us with a Return Merchandise Authorization (RMA) request with your order number and we will be in contact with you about approving the return if the return meets our Refund Policy criteria listed below.


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REFUND POLICY


In stock items:  

- Returns will be accepted up to 1 week after delivery date on unused products. 

- Installed or used products will not be eligible for return. 

- A 15% restocking fee will be applied for returns that are returned in full.

- A 50% restocking fee will be applied for returns that are returned incomplete of all components found with that product(s).

- Customer is responsible for return shipping.

- Depending on workload and return condition of products, it can take up to one calendar month to receive the funds back to your payment source.


Affirm orders:  

- If an order placed with MFC Offroad is financed with Affirm, and a cancellation is requested prior to the item shipped, only 90% of the charge can be refunded. This is due to Affirm taking their percentage for the finance. Affirm does not return this fee to us if an order is cancelled. They keep the fee no matter what.

- If an order placed with MFC Offroad is financed with Affirm, and a return is requested within the return window, 90% of the charge will be the basis of a refund, prior to the 15% restocking fee. This is due to Affirm taking their percentage for the finance. Affirm does not return this fee to us if an order is cancelled. They keep the fee no matter what.


Warranty claims:  

- Warranties will be accepted for up to 1 year on electrical and lifetime for all non-electrical parts. Wear items do not carry a warranty.

- Customers are responsible for all shipping charges relative to replacement products. This includes shipping the product back to MFC Offroad and the cost from MFC Offroad to the customer with the new replacement part.


Electrical products:

- Electrical products that have been opened and/or installed cannot be returned.

- Electrical products must be in original, un-opened condition.


Custom & built to order products: 

- Built to order/custom products cannot be returned or cancelled after placing order.