Shipping & return
I placed my order. What happens now?
If you included the correct email address during checkout, a confirmation email will be sent to you to be able to track the progress of your order.
I received an email showing a label was created. Now what happens?
We create a label for an order prior to it being boxed. This gives our fulfillment team the ability to take that information to the shipping department and process it further. Once boxed up, it is set in the carrier pickup queue.
How long does it take for an average order to ship?
On average, once an order is placed, it can take between three and five business days for processing to occur. Processing will make the label and then send the order to fulfillment. From there, it will be boxed up and then handled by our carriers. However, due to current workload and order volume, orders are taking up to an average of 2-3 weeks to ship. We ask if you have yet to receive any updates after the third week, to reach out to us to ensure we are handling your order as fast as humanly possible. Reaching out by phone is the best source of communication.
What carriers do you use?
For 95% of our product line we ship with USPS. The larger items will ship either UPS or FedEx or via LTL if purchasing our bumpers. Please note that all UPS and FedEx packages are picked up once a week with our carrier plan and this occurs every Wednesday. All large package pricing is based for the lower 48 domestic locations. If you are located out of this area and want to order a larger item ( Pre-runner bumper, Dobinson's suspension or MFC+ kit) please inquire on the contact us page. If not, we will send a digital invoice for the remaining balance of shipping.
My item has shown that a label has been created and that it is still waiting for pickup. It is beyond the time window you mentioned above. What is going on?
Rest assured we have your order ready for processing and packaging. Our workloads only allow us to process on average 20 orders per day without it affecting the daily routines of product manufacturing, paperwork, phone calls and emails. Please give us a call so we can make sure if there is a necessary rush for your order we can attend to it.
Holidays & Sale Events
During sale events and Holidays, please be aware processing can be delayed due to the volume of orders we receive. Wait times during peak sale events usually take 2 weeks for order processing. Peak sale events are Memorial Day, Labor Day and Black Friday / Cyber Monday.